FAQ's

 

    • When do you ship?

    • How much do you charge for shipping?

    • How do I pay for my order?

    • What is your return policy?

    • What type of paper and ink do you use for your collage sheets?

    • How do you package your paper collage sheets for shipping?

    • What is your copyright policy on your images?

    When do you ship? top

    Most orders will ship within 3-7 business days. Please note that weekends and holidays are not considered business days. Many of our items are made to order, and larger orders may take more time. During busy times (sales etc.), shipping times may run longer. I'm sorry but we do not offer next day shipping. Once a label is printed, you will receive an email notification, assuming you entered in the correct email address at check-out. Tracking numbers may take a day or two to update with the post office. 
    Digital Collage Sheets will be emailed to you as soon as possible, almost always within 24 hours and usually much sooner
    PLEASE NOTE: Effective 11/01/20. Many of our items are made to order. We cannot guarantee shipping times, especially during the holiday season, or during the Covid-19 pandemic. We cannot offer refunds for items that don't arrive by a certain date. Thank you for your understanding!

    How much do you charge for shipping? top

    Shipping rates can vary depending on the quantity of items and item weights. You can calculate shipping within the cart before completing check out. Of course there is never a charge for digital items.
     
    We do offer shipping to Canada. Due to different custom regulations in other countries, Retro Cafe Art Gallery is not responsible for your package once it leaves the United States, including lost, stolen, or held items. If packages are returned, shipping charges are at the buyer's expense, as well as a 10% restocking fee. (unless we are at fault).
     
    We usually ship via USPS Priority Mail or First Class International Mail. At times with International orders we may have to send you an invoice to cover additional shipping charges.

    How do I pay for my order? top

    We accept secure payments by credit card (Visa, Mastercard, or Discover) or payment can be made through PayPal.

    What is your return policy? top

    We certainly accept returns if the error is on our part. We generally do not grant returns for ordering the wrong item or finding that the item was not as expected. If you are not sure about a certain product, we encourage you to ask questions first and we will happily do our best to answer them. Many of our items are made to order, and for those that are not, generally the shipping cost exceeds the item cost. Returns due to our error, must be approved first by contacting us.
    PLEASE NOTE: Effective 11/01/20. Many of our items are made to order. We cannot guarantee shipping times, especially during the holiday season, or during the Covid-19 pandemic. We cannot offer refunds for items that don't arrive by a certain date. Thank you for your understanding!

    What type of paper and ink do you use for your collage sheets? top

    Our collage sheets are printed using a professional LASER printer on high quality papers, with the exception of the fabric sheets which are printed using a high quality inkjet printer. Here is more information about our paper choices.
     

    Semi-gloss Paper: Laser printed on 32# premium semi-gloss paper. This is a thicker paper, perfect for gluing. Images are bright and crisp.

    Cardstock: Laser printed on 61# premium smooth cardstock. This paper is thicker than our Semi-gloss paper. Great when you need a sturdier application.

    Transparency Film: Laser printed on high quality transparency film. Perfect for layering images!

    Fabric Sheets: Inkjet prints on white cotton fabric. Ready to sew onto your project. Fabric sheets will be shipped with a removable backing to keep your sheets sturdy and happy until you're ready to use them. They are not machine washable. You will LOVE these!

    Sticker Paper: Laser printed on matte white sticker paper. Sticker paper is thick and durable, with adhesive backing on one side. You will still have to cut out each image; however you can simply peel away the backing and stick to your project. No glue required! A great way to speed up your projects, not to mention your images won't bubble from too much glue. Perfect when making several ATCs at one time for a swap etc.!

    Vellum: Laser printed on premium white translucent vellum. Be sure to try sewing vellum onto a project. It's lovely!

    How do you package your paper collage sheets for shipping? top

    All collage sheets will be sent in a plastic sleeve with a thick white cardboard backing to ensure your sheets will arrive safely.

    What is your copyright policy on your images? top

    For questions regarding our copyright policies, please visit our Policies/Terms of Use section of our site.